Distillation equipment manufacturer- Best choices for home distillers and craft distilleries
towinmachine.com

FAQs

FAQ
The target market of our brand has been continuously developed over the years. Now, we want to expand the international market and confidently push our brand to the world.
  • Regular FAQ
  • What is your order process?

    Ordering process:
    Please confirm the port of destination and shipping
    → We issue proforma invoice
    → Our customer pays 50% as a deposit
    → We start production
    → After the machine is completed, we will send our customer images and videos for confirmation.
    → The customer checks whether the machine is all right, then pays the balance payment
    → We book and ship
    → After the ship leaves China, we will prepare the custom clearances documens for you, the standard documents including: INVOICE, PACKING LIST, and TELEX RELEASE BILL OF LOADING, and send them to our customer for customs clearance.
    → When the machine arrives at the port, the customer take the clearance documents to the shipping company, pay the destination fees and import tax, then take the goods to their places.
    → If our customer has any problems in the installation or operation, please consult our salesman, we will get back to you in 24hours in work days.

  • What is your packing method?

    We pack the equipment in PE first, then pack in a wooden crate. Well packed for shipping.

  • Is OEM service available?

    OEM service is welcome.

  • What's your payment terms?

    50% as deposit, the balance paid before delivery.

  • Can I get I lower price if I order more quantity?

    Yes, we will offer discounts if you order more quantity.

  • What's your delivery time?

    50-200L reflux distillers can be delivered in 5-15days, the bigger commercial fractional distillation system takes 20-60days.

  • What is your shipping method?

    We can ship by FEDEX, UPS, TNT or DHL. We can also handle big machine sea shipping and door-to-door service by sea shipping.

  • What is your payment method?

    TT transfer, PAYPAL, Wechat PAY, Ali PAY.

  • Where you can ship?

    Worldwide, we have very competitive freight prices.

  • What is your order process?

    Ordering process:
    Please confirm the port of destination and shipping
    → We issue proforma invoice
    → Our customer pays 50% as a deposit
    → We start production
    → After the machine is completed, we will send our customer images and videos for confirmation.
    → The customer checks whether the machine is all right, then pays the balance payment
    → We book and ship
    → After the ship leaves China, we will prepare the custom clearances documens for you, the standard documents including: INVOICE, PACKING LIST, and TELEX RELEASE BILL OF LOADING, and send them to our customer for customs clearance.
    → When the machine arrives at the port, the customer take the clearance documents to the shipping company, pay the destination fees and import tax, then take the goods to their places.
    → If our customer has any problems in the installation or operation, please consult our salesman, we will get back to you in 24hours in work days.

  • What is your packing method?

    We pack the equipment in PE first, then pack in a wooden crate. Well packed for shipping.

  • Is OEM service available?

    OEM service is welcome.

  • What's your payment terms?

    50% as deposit, the balance paid before delivery.

  • Can I get I lower price if I order more quantity?

    Yes, we will offer discounts if you order more quantity.

  • What's your delivery time?

    50-200L reflux distillers can be delivered in 5-15days, the bigger commercial fractional distillation system takes 20-60days.

  • What is your shipping method?

    We can ship by FEDEX, UPS, TNT or DHL. We can also handle big machine sea shipping and door-to-door service by sea shipping.

  • What is your payment method?

    TT transfer, PAYPAL, Wechat PAY, Ali PAY.

  • Where you can ship?

    Worldwide, we have very competitive freight prices.

    Send your inquiry